In 2007 the AGCSA initiated its HR and Best Practice Service to help improve management practices of Australian golf courses and their superintendents. The AGCSA Best Practice Service can provide golf clubs with a detailed overview of their course and its maintenance requirements, with the ultimate aim of improving course standards and increasing member/player satisfaction.
The service is designed around working with the superintendent and management to analyse, prioritise and make recommendations in regards to maintenance practices to improve course quality with the resources available. The service will provide the club a positive direction in which to focus maintenance practices.
At the conclusion of the service the superintendent will be able to clearly demonstrate to board and management a detailed audit of the course maintenance, the allocation of man hours and budget strategy so that both the superintendent and management can make informed and measured decisions that will impact on the course quality and condition. The Best Practice Service can also analyse and recommend OH&S, environmental management and HR practices. At the end of the day it will be able to provide benchmarking for course maintenance.
Complementing the service, AGCSA members can now download management templates, position descriptions as well as the Course Operations Induction Manual for golf club managers and committee members. View the left hand menu for the range of resources available to members including:
- Guide to employing a superintendent (public)
- Management templates (including position descriptions and staff appraisals, course operations templates, contract maintenance checklist)
- Wages and salaries reports/surveys and information on industry Awards
- Course operation manuals for boards and committees